Contact information
Last Updated: 22 September 2026
1. ABOUT SISTERHOODS
We’re here to help. Whether you have a question about an order, need assistance with delivery or tracking, want to share feedback, or simply want to connect with Sisterhoods, you can reach us through the official channels provided below.
Sisterhoods is a fashion jewellery and accessories brand operated by Hapie International, a sole proprietorship owned by Prem Kumar.
Our official Website is www.sisterhoods.in, where customers can explore our collections, place orders, access account services, and obtain information about Sisterhoods products and services.
2. CUSTOMER SUPPORT
Customers may contact Sisterhoods for assistance relating to orders, products, payments, shipping, delivery, shipment tracking, address-related matters, cancellations, product concerns, refunds, accounts, Website-related matters, feedback, or other customer-service requirements.
For an existing order, customers are encouraged to provide their order number and the mobile number or email address associated with the order so that we can locate the relevant information and assist more efficiently.
3. EMAIL SUPPORT
For customer support and general enquiries:
Email: care@sisterhoods.in
Email support may be used for order-related assistance, shipping and delivery enquiries, product concerns, payment-related questions, refund assistance, account-related matters, feedback, and other customer-service requirements.
Customers contacting us regarding an existing order are encouraged to include the relevant order number in their communication.
4. WHATSAPP SUPPORT
Customers may contact Sisterhoods through WhatsApp for customer support and order-related assistance.
WhatsApp / Phone: +91 9342854814
Available: Monday to Saturday, 10:00 AM – 6:00 PM
Customers may use WhatsApp to seek assistance regarding orders, delivery, tracking, products, and other customer-service matters.
Response times may vary depending on enquiry volume, operational circumstances, and the nature of the request.
5. INSTAGRAM
Customers may also connect with Sisterhoods through our official Instagram account for general enquiries, feedback, brand communication, and social engagement.
Instagram: @sister_hood____
Instagram may be used as an additional communication channel. For matters involving order information, payments, refunds, shipping issues, or other matters requiring access to customer or transaction records, customers may be directed to contact Sisterhoods through email or WhatsApp so that the matter can be handled appropriately.
6. ORDER AND DELIVERY ASSISTANCE
Customers may contact Sisterhoods for assistance relating to order confirmation, order processing, dispatch, shipment tracking, delivery status, delivery attempts, address-related concerns, returned shipments, or other delivery matters.
Customers can also use the Order Tracking page on the Sisterhoods Website and, where applicable, the Orders section of their Sisterhoods account to view available shipment and delivery information.
Sisterhoods provides a 24/7 live order-tracking experience where applicable tracking information is available from the relevant delivery service provider.
7. PRODUCT AND ORDER CONCERNS
Customers who have a concern regarding a product or order, including an incorrect product, missing product, damaged product, or product-related issue, may contact Sisterhoods for assistance.
Product and order concerns are reviewed in accordance with the applicable Sisterhoods Return & Refund Policy, including its reporting period, evidence requirements, review process, and available resolutions.
Customers may be requested to provide their order details and other relevant information reasonably necessary to review the concern.
8. SHIPPING AND INTERNATIONAL ENQUIRIES
Customers may contact Sisterhoods regarding domestic shipping, delivery availability, shipment tracking, delivery timelines, or other shipping-related matters.
Customers interested in international shipping may contact Sisterhoods to enquire about destination availability, applicable shipping charges, estimated delivery timelines, customs requirements, and other applicable conditions.
International shipping is subject to confirmation by Sisterhoods and is not considered available for an order unless expressly confirmed.
9. GENERAL AND BUSINESS ENQUIRIES
For general enquiries, feedback, collaboration-related communication, business enquiries, or other matters concerning Sisterhoods, customers and other parties may contact us through the official email address or phone/WhatsApp number provided on this page.
Depending on the nature of an enquiry, Sisterhoods may direct the communication to the appropriate person or support channel.
10. CUSTOMER FEEDBACK
Sisterhoods welcomes genuine customer feedback, suggestions, and comments regarding our products, Website, services, ordering experience, delivery experience, and customer support.
Feedback may be reviewed and used to improve our products, services, Website experience, and customer support processes.
Where customer feedback is intended for publication or promotional use, the applicable terms concerning customer-submitted content and permissions will apply.
11. CUSTOMER SUPPORT HOURS
Customer support is ordinarily available:
Monday to Saturday, 10:00 AM – 6:00 PM
Customer support may not be available during applicable public holidays, declared non-working days, or temporary operational closures.
Messages received outside support hours may be addressed during the next applicable support period.
The availability of automated order tracking and certain Website services may differ from customer-support operating hours.
12. OFFICIAL WEBSITE
Customers can access Sisterhoods products, services, account features, order information, policies, and other official Website information through:
Website: www.sisterhoods.in
Customers should refer to the official Sisterhoods Website for the latest information regarding products, offers, policies, contact details, and available services.
13. OFFICIAL COMMUNICATION CHANNELS
Customers are encouraged to use the official contact information published on the Sisterhoods Website when communicating with Sisterhoods.
For matters involving orders, payments, refunds, account information, or other customer-specific information, customers should use the official email or WhatsApp support channels so that the matter can be appropriately verified and handled.
Sisterhoods will not ordinarily request highly sensitive payment credentials, such as card PINs, CVV numbers, UPI PINs, net-banking passwords, or account passwords, through customer-support communications.
If a customer receives a communication claiming to represent Sisterhoods and is uncertain about its authenticity, the customer should contact Sisterhoods through the official channels provided on this page.
14. CUSTOMER INFORMATION AND PRIVACY
When a customer contacts Sisterhoods, information provided during the communication may be used to identify the customer, locate an order, understand and investigate a concern, provide customer support, communicate regarding the relevant matter, and fulfil applicable legal or operational requirements.
Customer information is handled in accordance with the Sisterhoods Privacy Policy.
Customers should avoid sending unnecessary sensitive personal or financial information through social-media messages or other informal communication channels.
15. BUSINESS INFORMATION
Brand Name: Sisterhoods
Legal / Business Name: Hapie International
GSTIN: 33FNAPP3237C1ZE
Business Address:
Hapie International
143/5 Pattanam Itteri Road,
Near Trichy Road, Ondipudur,
Coimbatore, Tamil Nadu 641016,
India
16. CUSTOMER SUPPORT IDENTIFICATION
For order-related communications, customers may be asked to provide reasonable information necessary to verify the relevant order or account before certain information or assistance can be provided.
This may include an order number, registered mobile number, registered email address, or other information reasonably associated with the transaction.
This process is intended to help protect customer information and reduce the risk of unauthorized access to order or account information.
17. CONTACT INFORMATION UPDATES
Sisterhoods may update its contact details, support channels, Website information, operating hours, or other contact information from time to time.
Any updated contact information will be published through the official Sisterhoods Website.
Customers should refer to the latest version of this Contact Information page for the current official contact details.
18. RELATIONSHIP WITH OTHER SISTERHOODS POLICIES
This Contact Information page is provided for customer and business communication purposes and should be read together with the applicable Sisterhoods Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
The applicable policy will govern matters relating to its respective subject, including privacy, shipping, returns, refunds, order terms, and Website use.
19. CONTACT US
Sisterhoods
Operated by: Hapie International
Business Address:
143/5 Pattanam Itteri Road,
Near Trichy Road, Ondipudur,
Coimbatore, Tamil Nadu 641016,
India
GSTIN: 33FNAPP3237C1ZE
Email: care@sisterhoods.in
Phone / WhatsApp: +91 9342854814
Instagram: @sister_hood____
Website: www.sisterhoods.in
Customer Support Hours:
Monday to Saturday, 10:00 AM – 6:00 PM