Refund policy

We value our customers and always strive to provide a smooth and satisfying shopping experience. Your satisfaction is important to us, and we are committed to resolving any concerns with care and efficiency. Once an order is successfully placed on our website, cancellations or modifications will not be allowed. Therefore, we kindly request customers to carefully review all product details, delivery address, and order information before confirming the purchase. If a stone falls from the product but is found inside the package, it will not be considered as damage as this may occur during transit. In such cases, we request customers to kindly fix the stone using Fevistick or a similar adhesive. If the issue cannot be fixed, you may contact our support team and we will assist you in resolving the concern. For any other damages, we require a proper unboxing video as proof. The unboxing video must be continuous, unpaused, and uncut from the moment the parcel is opened until the issue is clearly shown. Videos of parcels that were already opened or reopened will not be accepted. Customers must report any issue within 3 days of receiving the product; complaints raised after 36hours will not be considered. Please send your unboxing video along with your Order ID via WhatsApp to +91 9342854814. Once the video is reviewed, our team will respond within 12 hours and take the necessary corrective action if required. Please note that stone falling inside the package is not classified as damage, and claims without a proper unboxing video will not be accepted.  If you have any questions or require assistance, please feel free to contact us via WhatsApp at +91 9342854814.