Refund policy

Last Updated: 22 September 2026

At Sisterhoods, we aim to provide a clear and reliable shopping experience and take reasonable care in preparing and fulfilling every order.

This Return & Refund Policy explains how product-related concerns, order issues, refunds, and other applicable resolutions are handled by Sisterhoods.

Sisterhoods is a fashion jewellery and accessories brand operated by Hapie International.

1. GENERAL RETURN POLICY

Sisterhoods follows a non-returnable product policy for its fashion jewellery, hair accessories, and related products.

As our products are generally low-value fashion accessories and are prepared for individual customer orders, products cannot normally be returned or exchanged after delivery.

If you receive an order with a genuine product or order-related concern, you should contact Sisterhoods within the applicable reporting period described below so that the matter can be reviewed.

Nothing in this Policy is intended to limit any rights or remedies that cannot lawfully be excluded under applicable law.

2. REPORTING PERIOD FOR PRODUCT ISSUES

Any product or order-related concern should be reported to Sisterhoods within 3 days from the date of delivery.

Reports received after this period may not be eligible for a product-related resolution because the condition of the package and product may become difficult to verify.

Customers are therefore encouraged to inspect their order promptly after delivery and contact Sisterhoods as soon as a concern is identified.

3. TYPES OF CONCERNS WE MAY REVIEW

Sisterhoods may review genuine concerns involving an incorrect product, a product received in a damaged condition, a product with an apparent defect, a product that materially differs from the relevant Website presentation, or another genuine product or order-related issue.

Each concern is reviewed based on the circumstances of the individual order and the information and evidence available.

A product being different from a customer's personal preference, expectation, styling preference, colour perception due to screen settings, or subjective preference does not by itself establish a product defect or fulfilment error.

4. UNBOXING VIDEO REQUIREMENT

For product or order-related concerns, Sisterhoods requires a continuous 360-degree unboxing video as supporting evidence.

The video should begin before the package is opened, clearly show the package from all relevant sides, show the shipping label and package condition, continue through the opening process, clearly show the product and any issue identified, and remain continuous without cuts, edits, or interruptions.

The unboxing video helps us understand the condition of the package and product at the time of delivery and assists us in reviewing the concern fairly.

Where the required unboxing evidence is not available, Sisterhoods may have limited ability to verify the reported issue and the request may therefore be subject to the information otherwise available.

5. PACKAGING AND PRODUCT PRESERVATION

Customers should retain the original packaging, shipping label, product, tags, inserts, and other relevant materials until the reported concern has been reviewed and resolved.

Customers should avoid altering, repairing, cleaning, using, or disposing of a product where an issue has been reported until Sisterhoods has provided further instructions, where such instructions are reasonably necessary for review.

6. HOW TO REPORT A CONCERN

To report an eligible product or order concern, customers should contact Sisterhoods through the available customer-support channels within 3 days of delivery.

The customer may be requested to provide the order number, photographs, a continuous 360-degree unboxing video, photographs or videos of the product and packaging, a description of the concern, and any other reasonable information required to understand and review the matter.

Providing complete and clear information helps Sisterhoods review the concern efficiently.

7. REVIEW PROCESS

Once a concern is received, Sisterhoods may review the order details, product information, payment records, shipping information, photographs, videos, packaging condition, unboxing evidence, and other relevant information.

Where reasonably necessary, additional information may be requested from the customer.

The outcome of the review will depend on the circumstances of the individual case and the information available.

8. AVAILABLE RESOLUTION

Where Sisterhoods determines that an eligible product or order issue has occurred, an appropriate resolution may be provided based on the circumstances.

Depending on the nature of the issue, the resolution may include a refund, a replacement or other product resolution where reasonably available, a discount coupon, or another appropriate resolution communicated by Sisterhoods.

The specific resolution will depend on product availability, the nature of the issue, the evidence available, and the circumstances of the order.

A refund or other resolution is not automatically available for every reported concern.

9. REFUND ELIGIBILITY

A refund may be considered where Sisterhoods determines that a refund is an appropriate resolution for an eligible product or order-related issue.

Refunds may also be processed where an eligible paid order cannot be fulfilled by Sisterhoods, including certain circumstances involving product unavailability or other order-processing issues.

Where a refund is approved, it will generally be processed through the applicable payment method or payment provider, subject to the processing procedures of the relevant provider.

10. REFUND PROCESSING TIME

Once Sisterhoods approves a refund, the refund request will be initiated through the applicable payment method or payment provider.

The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, wallet provider, or other payment service involved.

Sisterhoods does not control the processing time applied by external financial institutions or payment providers.

11. DUPLICATE PAYMENTS

If the same order is unintentionally paid more than once, the additional payment may be identified and processed for refund through the applicable payment method or payment provider.

Processing time may vary depending on the payment provider or banking system.

12. ORDER CANCELLATION

Orders cannot normally be cancelled by the customer after the order has been placed.

Where an exceptional cancellation or resolution is available in a particular circumstance, the applicable payment or processing charges may be deducted where permitted by applicable law and the circumstances of the transaction.

If Sisterhoods is unable to process or fulfil a paid order, an appropriate resolution, including a refund where applicable, will be communicated to the customer.

13. FAILED OR UNSUCCESSFUL PAYMENTS

If a payment is unsuccessful or remains incomplete, the order may not be processed until successful payment is received.

Where an amount has been debited from the customer's account despite an unsuccessful transaction, the matter may be subject to the applicable payment provider or banking process.

Customers may contact Sisterhoods if assistance is required regarding an unsuccessful payment or payment status.

14. RETURNED OR UNDELIVERED SHIPMENTS

If an order is returned to Sisterhoods because of an incorrect or incomplete delivery address, refusal to accept the shipment, recipient unavailability, or similar customer-related circumstances, the order may be eligible for reshipment subject to applicable additional shipping charges.

Where reshipment is not reasonably possible, Sisterhoods may review the circumstances and provide an appropriate resolution in accordance with applicable law and the applicable order conditions.

15. PRODUCTS DAMAGED DURING DELIVERY

If a product appears to have been damaged during delivery, the customer should contact Sisterhoods within 3 days of delivery and provide the required supporting evidence, including the continuous 360-degree unboxing video and clear photographs or videos of the package and product.

Sisterhoods may coordinate with the applicable delivery partner where reasonably necessary to understand or investigate the delivery-related concern.

16. INCORRECT PRODUCT RECEIVED

If you receive a product that does not correspond to the product ordered, please contact Sisterhoods within 3 days of delivery.

The order details, product information, packaging, photographs, video evidence, and other relevant information may be reviewed before an appropriate resolution is provided.

17. PRODUCT DEFECT CONCERNS

If you believe that a product has a genuine manufacturing or product-related defect, please contact Sisterhoods within 3 days of delivery.

The concern may be reviewed based on the product condition, available evidence, product characteristics, order information, and other relevant circumstances.

Normal variations in appearance, colour, finish, texture, dimensions, or other characteristics that are consistent with the applicable product description or reasonable manufacturing variation may not constitute a defect.

18. PRODUCT APPEARANCE AND IMAGE DIFFERENCES

Product photographs are provided to help customers understand the appearance and presentation of products.

Actual product appearance may vary slightly due to lighting, photography conditions, device displays, screen settings, manufacturing variations, material characteristics, or other natural differences.

Minor differences that do not materially affect the product may not qualify for a refund or other product resolution.

19. CHANGE OF MIND

Sisterhoods does not generally accept returns or refunds solely because a customer has changed their mind, no longer requires the product, selected the wrong product, or does not prefer the product after delivery.

Where applicable law provides a mandatory customer right, such rights will continue to apply.

20. COLOR, SIZE AND PERSONAL PREFERENCE

Differences in color perception caused by individual screens, display settings, lighting conditions, photography, or personal perception do not automatically constitute a product defect.

Similarly, personal preferences relating to size, styling, appearance, fit, color tone, or design do not by themselves qualify for a return or refund where the product supplied corresponds materially with the product information presented on the Website.

21. PROMOTIONAL PRODUCTS AND OFFERS

Products purchased under bundle offers, promotional offers, coupon codes, discounts, free-product offers, or other promotional benefits remain subject to the conditions applicable to the relevant promotion.

Where a refund or other resolution is approved for an order involving a promotional benefit, the applicable promotional conditions may be considered when determining the resolution.

Promotional benefits are not automatically refundable as separate monetary amounts unless expressly stated or required by applicable law.

22. SHIPPING CHARGES

Shipping charges, where applicable, may be non-refundable except where otherwise required by applicable law or where Sisterhoods determines that the shipping charge should form part of an approved order resolution.

Where an order is returned or reshipment is requested due to an incorrect or incomplete customer-provided address, refusal of delivery, recipient unavailability, or similar customer-related circumstances, additional shipping charges may apply.

23. REFUNDS FOR UNFULFILLED ORDERS

If Sisterhoods accepts payment for an order but subsequently determines that the order cannot reasonably be fulfilled, Sisterhoods may cancel the affected order and initiate an applicable refund.

This may occur due to product unavailability, inventory discrepancies, technical or pricing issues, payment-related problems, delivery limitations, or other circumstances affecting successful fulfilment.

24. REFUND METHOD

Approved refunds will generally be processed through the original payment method or another appropriate method supported by the applicable payment provider.

The availability of a particular refund method may depend on the payment provider, transaction type, banking system, or other applicable circumstances.

25. CUSTOMER INFORMATION FOR REFUND PROCESSING

Sisterhoods may request reasonable information necessary to verify an order or process a refund.

This may include order information, transaction information, customer identification details, payment information, or other information reasonably required to prevent errors, misuse, or unauthorised refund requests.

Sisterhoods will handle such information in accordance with its Privacy Policy and applicable law.

26. FRAUDULENT OR ABUSIVE CLAIMS

Sisterhoods aims to review product and order concerns fairly.

Where there is a reasonable indication that a refund or product-resolution request involves false information, manipulated evidence, repeated misuse, fraudulent activity, or other conduct inconsistent with the purpose of this Policy, Sisterhoods may review the matter further and take an appropriate resolution in accordance with applicable law.

This may include declining a request where the available evidence does not reasonably support the reported concern.

27. NO AUTOMATIC REFUND ENTITLEMENT

Submitting a product or order-related concern does not automatically result in a refund, replacement, return, or other monetary resolution.

Each request is reviewed based on the applicable order, product, circumstances, evidence, and relevant requirements.

Sisterhoods will communicate the applicable resolution after reasonable review.

28. CUSTOMER SUPPORT

For return, refund, product, delivery, or order-related concerns, customers may contact Sisterhoods using the following details:

Sisterhoods
Operated by: Hapie International
Email: care@sisterhoods.in
Phone / WhatsApp: +91 9342854814
Address: 143/5 Pattanam Itteri Road, Near Trichy Road, Ondipudur, Coimbatore, Tamil Nadu – 641016, India

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Customers should provide their order number and relevant information when contacting support so that the matter can be reviewed efficiently.

29. POLICY INTERPRETATION

This Return & Refund Policy should be read together with the Sisterhoods Terms of Service, Privacy Policy, Shipping Policy, applicable product information, promotional conditions, and other policies displayed on the Website.

Where a specific product, promotion, or order condition provides additional information, that information should be considered together with this Policy.

30. APPLICABLE LAW AND CUSTOMER RIGHTS

This Policy is intended to operate in accordance with the laws applicable in India.

Nothing in this Policy is intended to exclude, restrict, or reduce any right or remedy that cannot lawfully be excluded or restricted under applicable law.

Where a mandatory legal right applies to a customer or transaction, that right will continue to apply notwithstanding any provision of this Policy.

31. CHANGES TO THIS POLICY

Sisterhoods may update this Return & Refund Policy from time to time to reflect changes in products, services, business practices, legal requirements, or operational procedures.

The updated Policy will be published on the Sisterhoods Website with the revised “Last Updated” date.

Customers are encouraged to review this Policy periodically.

32. CONTACT US

For questions regarding this Return & Refund Policy, please contact:

Website: sisterhoods.in

We aim to handle product and order concerns with care, clarity, and reasonable attention to the circumstances of each customer.