Privacy policy
Last Updated: 22 September 2026
At Sisterhoods, we respect your privacy and are committed to handling your personal information responsibly and securely.
Sisterhoods is a fashion jewellery and accessories brand operated by Hapie International India.
This Privacy Policy explains what information we may collect when you visit or use the Sisterhoods website, create an account, place an order, contact us, submit content, or otherwise interact with our services, how we use that information, how it may be shared, and the choices available to you.
By accessing or using the Sisterhoods Website, you acknowledge this Privacy Policy and the practices described in it.
1. ABOUT SISTERHOODS
Sisterhoods operates the website www.sisterhoods.in and provides fashion jewellery, hair accessories, and related products to customers in India.
The business responsible for the Sisterhoods Website and the handling of customer information is:
Hapie International
143/5 Pattanam Itteri Road, Near Trichy Road, Ondipudur, Coimbatore, Tamil Nadu – 641016, India
Email: care@sisterhoods.in
Phone / WhatsApp: +91 9342854814
Throughout this Privacy Policy, “Sisterhoods”, “we”, “us”, and “our” refer to Hapie International operating under the Sisterhoods brand.
2. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to information collected through the Sisterhoods Website, customer accounts, guest checkout, product purchases and orders, customer support interactions, communications with Sisterhoods, reviews, feedback, photographs, videos and other content voluntarily submitted by customers, and other interactions with Sisterhoods.
This Privacy Policy does not govern websites, applications, payment services, courier services, social media platforms, or other third-party services that are independently operated by other organisations. Those services may have their own privacy policies and terms.
3. INFORMATION WE MAY COLLECT
Depending on how you interact with Sisterhoods, we may collect information that you provide directly, information generated through your use of the Website, and information necessary to provide our products and services.
Information You Provide
We may collect your name, mobile number, email address, billing address, shipping address, account information, order details, product preferences, information provided to customer support, and reviews, feedback, photographs, videos, or other content that you voluntarily submit.
Payment-Related Information
Payments may be processed through third-party payment service providers. Depending on the payment method used, the relevant payment provider may process information such as payment instrument details, transaction information, payment status, and other information necessary to complete the transaction.
Sisterhoods does not intentionally store complete card numbers, CVV numbers, UPI PINs, or net-banking passwords on its own systems.
Automatically Collected Information
When you visit or interact with the Website, certain technical and usage information may be collected automatically, including your IP address, browser and device information, operating system, pages viewed, products viewed, referring pages or sources, approximate interaction and session information, cookies and similar identifiers, and information relating to Website performance and security.
4. HOW WE USE YOUR INFORMATION
We may use information collected from you to process and fulfil orders, confirm payments, arrange shipment and delivery, provide customer support, manage customer accounts, authenticate customers, respond to enquiries, communicate about orders and services, handle product or order concerns, improve our Website and customer experience, understand Website usage and performance, maintain Website security, prevent misuse, detect potentially fraudulent or unauthorised activity, administer promotions and offers, send promotional or marketing communications where permitted, measure communications and advertising performance, provide relevant Website experiences and advertising, maintain business and transaction records, comply with applicable legal and regulatory requirements, and carry out other purposes reasonably connected with operating Sisterhoods and providing the services requested by you.
We seek to use information in a manner that is relevant to the purpose for which it was collected and consistent with applicable law.
5. ORDER, PAYMENT AND FULFILMENT INFORMATION
When you place an order with Sisterhoods, information necessary to process and fulfil the order may be used by Sisterhoods and relevant service providers.
This may include your name, mobile number, email address, shipping address, billing information, order details, payment status, and delivery-related information.
Such information may be provided to relevant payment, logistics, delivery, technology, and service providers to the extent reasonably necessary to complete and support your order.
6. CUSTOMER ACCOUNTS AND LOGIN
Sisterhoods may provide account-based features that allow customers to manage their information, orders, preferences, and other Website features.
Depending on the features available from time to time, authentication may be supported through methods such as email and password, mobile OTP, Google sign-in, or other supported authentication methods.
Authentication information is used to verify access and maintain account security.
Customers are responsible for maintaining the confidentiality of their account credentials and for activity carried out through their accounts.
7. CUSTOMER COMMUNICATIONS
We may communicate with customers through WhatsApp, SMS, email, telephone, Website notifications, and other communication methods supported by Sisterhoods.
Communications may relate to OTPs and account access, order confirmation, payment status, shipping and delivery, customer support, product or order-related matters, abandoned or incomplete shopping activity, promotions and offers, and other relevant information concerning Sisterhoods services.
Service-related communications may continue where reasonably necessary to provide a requested service, maintain an account, or complete an order.
Where applicable, customers may choose whether to receive certain promotional communications.
8. MARKETING COMMUNICATIONS
From time to time, Sisterhoods may communicate information about products, offers, promotions, new collections, or other services that may be relevant to customers.
Where required, marketing communications will be provided in accordance with applicable requirements and available customer choices.
Customers may request to stop receiving promotional communications by using an available unsubscribe, opt-out, or communication preference mechanism, or by contacting Sisterhoods.
Stopping promotional communications will not necessarily prevent essential service-related communications concerning an existing order, account, transaction, delivery, or customer support request.
9. COOKIES AND SIMILAR TECHNOLOGIES
Sisterhoods may use cookies and similar technologies to support Website functionality, remember preferences, understand Website usage, maintain security, measure performance, improve the customer experience, and support relevant communications and advertising.
These technologies may help us understand which pages are visited, how customers interact with the Website, which products or content are viewed, whether Website functionality is operating properly, and how Website performance and communications may be improved.
Some cookies or similar technologies may be provided by third-party service providers that support analytics, advertising, payment, security, or other Website functions.
Most web browsers allow you to control or disable cookies through browser settings. Certain Website features may not function as intended if necessary cookies or similar technologies are disabled.
10. ANALYTICS AND WEBSITE MEASUREMENT
Sisterhoods may use analytics and measurement technologies to understand Website activity, measure performance, identify improvements, and better understand customer interactions with our Website.
These technologies may include Google Analytics, Shopify analytics, Google Tag Manager, and other applicable measurement technologies used by the Website from time to time.
Such technologies may collect information such as Website interactions, device or browser information, pages viewed, referring sources, and similar usage information.
We use analytics information for purposes such as Website improvement, performance measurement, reporting, security, customer experience improvement, and business analysis.
Sisterhoods does not intentionally provide Google Analytics with information that Google prohibits customers from sending as personally identifiable information.
Where applicable, Google Analytics may use cookies or similar technologies to collect and process information in accordance with Google's applicable policies and terms.
11. ADVERTISING AND RELEVANT COMMUNICATIONS
Sisterhoods may use advertising, measurement, and similar technologies to understand the effectiveness of advertising, measure Website activity, improve customer experiences, and support relevant advertising and communications.
These technologies may involve cookies, identifiers, Website interaction information, or similar technical information.
Sisterhoods may work with third-party advertising and technology platforms for these purposes.
Our use of such technologies is intended to support relevant customer experiences, measurement, advertising performance, Website improvement, and business operations.
This Privacy Policy does not disclose commercially sensitive internal information such as specific advertising campaign configurations, audience structures, campaign budgets, retargeting periods, internal marketing workflows, or other proprietary business strategies.
Where applicable, available controls provided by relevant platforms, browsers, or devices may allow you to manage certain advertising, cookie, or similar technology preferences.
12. META TECHNOLOGIES
Sisterhoods may use Meta technologies to understand Website activity, measure advertising performance, improve customer experiences, and support relevant advertising and communications.
These technologies may involve cookies, identifiers, or similar technical information relating to interactions with the Website.
Information processed through such technologies may be subject to the applicable privacy terms and policies of Meta and other relevant service providers.
Sisterhoods does not intentionally provide advertising or measurement technologies with passwords, payment authentication credentials, or other information that should not be transmitted through such technologies.
13. HOW WE SHARE INFORMATION
Sisterhoods does not sell customers’ personal information.
We may provide relevant information to trusted service providers where reasonably necessary to operate our business and provide services requested by customers.
Depending on the circumstances, these service providers may include payment processing providers, courier and delivery providers, technology and hosting providers, ecommerce and Website service providers, analytics and measurement providers, communication service providers, customer support providers, security and fraud-prevention service providers, and other providers supporting the operation of Sisterhoods.
Information is shared only to the extent reasonably relevant to the applicable service, transaction, business operation, security requirement, or legal obligation.
We expect service providers handling information on behalf of Sisterhoods to use such information appropriately for the services they provide and in accordance with applicable requirements.
14. WE DO NOT SELL CUSTOMER PERSONAL INFORMATION
Sisterhoods does not sell, rent, or commercially trade customers’ personal information as a standalone business activity.
Customer information is used primarily to provide products and services, fulfil orders, communicate with customers, improve the Website and customer experience, support analytics and advertising activities, maintain security, and meet applicable legal or business requirements.
Where information is provided to service providers, it is provided for relevant business, technical, operational, transactional, security, communication, or legal purposes.
15. LEGAL AND REGULATORY DISCLOSURES
Sisterhoods may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, comply with court orders or legal proceedings, respond to government or regulatory authorities, prevent or investigate fraud, abuse, unlawful activity or security incidents, protect the rights, property, safety or security of Sisterhoods, customers or others, or establish, exercise or defend legal claims.
Such disclosure will be limited to information reasonably relevant to the applicable purpose where practicable.
16. DATA SECURITY
Sisterhoods takes reasonable and appropriate measures designed to protect personal information against unauthorised access, misuse, alteration, loss, disclosure, or destruction.
Security measures may include appropriate administrative, technical, organisational, and operational safeguards.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
Accordingly, while we take reasonable steps to protect information, we cannot guarantee absolute security against every possible security event.
17. DATA RETENTION
Sisterhoods may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing requested services, maintaining customer and transaction records, resolving customer issues, maintaining accounting and business records, preventing fraud or misuse, complying with legal or regulatory obligations, enforcing agreements, and establishing, exercising, or defending legal rights.
When information is no longer reasonably required for an applicable purpose, it may be deleted, anonymised, aggregated, or otherwise handled in accordance with applicable requirements and operational practices.
Retention periods may vary depending on the type and purpose of the information.
18. CUSTOMER CHOICES AND PRIVACY RIGHTS
Depending on applicable law and the nature of the information and processing involved, customers may have rights or choices relating to their personal information, including requesting access to certain personal information, requesting correction of inaccurate or incomplete information, requesting deletion where legally available, withdrawing consent where processing is based on consent, requesting information about certain processing activities, choosing whether to receive certain promotional communications, and raising a privacy-related concern or complaint.
Requests may be made using the contact details provided in this Privacy Policy.
Certain requests may be subject to applicable legal requirements, verification procedures, legitimate business requirements, or other lawful limitations.
19. WITHDRAWAL OF CONSENT AND COMMUNICATION PREFERENCES
Where processing is based on consent, you may withdraw your consent subject to applicable law and the nature of the processing.
You may also request to stop receiving promotional communications.
Withdrawal of consent or opting out of marketing communications does not necessarily affect processing already carried out lawfully before withdrawal, information required to complete an existing transaction, essential service communications, legal, security, fraud-prevention or regulatory processing, or processing permitted on another lawful basis.
Requests may be made by contacting Sisterhoods using the details provided below.
20. CUSTOMER REVIEWS, PHOTOS, VIDEOS AND SUBMITTED CONTENT
Customers may voluntarily provide reviews, feedback, photographs, videos, testimonials, or other content.
Where a customer provides content for publication or gives Sisterhoods permission to use it, the customer grants Sisterhoods a non-exclusive, worldwide, royalty-free licence to display, reproduce, and reasonably adapt that content for the Website, customer experience, communications, and promotional activities, subject to applicable law and any specific permission or limitations communicated at the time of submission.
Sisterhoods may moderate or decline to publish submitted content where reasonably appropriate, including where content is misleading, abusive, unlawful, inappropriate, unrelated to the relevant product or service, or otherwise unsuitable for publication.
21. THIRD-PARTY WEBSITES AND SERVICES
The Sisterhoods Website may contain links, integrations, payment options, services, or references to third-party websites or platforms.
Third-party services may have their own privacy policies, terms, cookies, technologies, and data practices.
Sisterhoods does not control the privacy practices of independently operated third-party services.
Customers are encouraged to review the applicable privacy information of third-party services before providing information directly to them.
22. INTERNATIONAL OR CROSS-BORDER PROCESSING
Some technology, payment, analytics, communication, hosting, or other service providers used by Sisterhoods may process information from locations outside India.
Where personal information is processed through such providers, Sisterhoods seeks to use appropriate service providers and reasonable safeguards consistent with applicable requirements.
Cross-border processing may be subject to the privacy laws, contractual arrangements, security practices, and legal requirements applicable to the relevant service provider and jurisdiction.
23. CHILDREN'S PRIVACY
Sisterhoods' Website is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to Sisterhoods in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action where required.
24. ACCOUNT SECURITY AND CUSTOMER RESPONSIBILITY
Customers are responsible for maintaining the security of their account credentials and for taking reasonable precautions when accessing their accounts or using shared devices.
If you believe that your account or personal information has been accessed without authorisation, please contact Sisterhoods promptly.
We may take reasonable steps to verify identity before processing certain account or privacy requests.
25. BUSINESS AND WEBSITE CHANGES
Sisterhoods may update, modify, expand, suspend, or discontinue Website features, services, technologies, or business operations from time to time.
Where such changes affect the handling of personal information, this Privacy Policy may be updated accordingly.
26. CHANGES TO THIS PRIVACY POLICY
Sisterhoods may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, legal requirements, or privacy practices.
The updated Privacy Policy will be published on the Sisterhoods Website with the revised “Last Updated” date.
Customers are encouraged to review this page periodically.
Your continued use of the Website after an updated Privacy Policy becomes effective constitutes acknowledgement of the updated policy to the extent permitted by applicable law.
27. GRIEVANCE AND PRIVACY CONTACT
If you have a question, concern, request, or complaint relating to privacy or the handling of your personal information, you may contact Sisterhoods using the details below.
We will review and respond to privacy-related requests within a reasonable period, subject to the nature of the request, verification requirements, applicable law, and the information reasonably available to us.
Privacy / Customer Support:
Email: care@sisterhoods.in
Phone / WhatsApp: +91 9342854814
Support Hours:
Monday to Saturday, 10:00 AM to 6:00 PM IST
28. GOVERNING FRAMEWORK
This Privacy Policy is intended to operate in accordance with applicable laws and regulations governing privacy, personal information, electronic commerce, consumer protection, and related matters in India.
Nothing in this Privacy Policy is intended to exclude, restrict, or reduce any right or remedy that cannot lawfully be excluded or restricted under applicable law.
Sisterhoods may update this Privacy Policy as applicable legal and regulatory requirements develop.
29. CONTACT US
For questions regarding this Privacy Policy or the handling of your personal information, please contact:
Sisterhoods
Operated by Hapie International
143/5 Pattanam Itteri Road,
Near Trichy Road, Ondipudur,
Coimbatore, Tamil Nadu – 641016, India
Email: care@sisterhoods.in
Phone / WhatsApp: +91 9342854814
Website: www.sisterhoods.in
We value the trust placed in Sisterhoods and aim to handle customer information responsibly, respectfully, and with appropriate care.