Terms of service
Last Updated: 22 September 2026
Welcome to Sisterhoods.
These Terms of Service govern your access to and use of the Sisterhoods website, including browsing, account creation, purchases, and other services made available through the Website.
Please read these Terms carefully before using the Website or placing an order.
1. ABOUT SISTERHOODS
Sisterhoods is a fashion jewellery and accessories brand operated by Hapie International.
Business Name: Hapie International
Brand: Sisterhoods
GSTIN: 33FNAPP3237C1ZE
Business Address: 143/5 Pattanam Itteri Road, Near Trichy Road, Ondipudur, Coimbatore, Tamil Nadu – 641016, India
Website: sisterhoods.in
Email: care@sisterhoods.in
Phone / WhatsApp: +91 9342854814
Throughout these Terms, “Sisterhoods”, “we”, “us”, and “our” refer to Sisterhoods and the business operating the Website.
2. ACCEPTANCE OF THESE TERMS
By accessing, browsing, creating an account, placing an order, or otherwise using the Sisterhoods Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and the policies expressly incorporated into them.
If you do not agree with these Terms, please discontinue use of the Website.
By proceeding with a purchase, you also acknowledge the applicable product, pricing, payment, shipping, and product-resolution information presented during your shopping and checkout experience.
3. YOUR SISTERHOODS EXPERIENCE
Sisterhoods provides an online shopping experience for fashion jewellery, hair accessories, and related products.
We aim to provide clear product information, convenient shopping, secure payment options, and customer support throughout the order journey.
4. ELIGIBILITY
You may use the Website and purchase products if you are legally permitted to enter into a binding agreement under applicable law.
If you use the Website on behalf of another person or entity, you represent that you are authorised to do so.
5. CUSTOMER ACCOUNTS
Sisterhoods may provide account-based and guest-shopping options.
Where an account is created, you are responsible for maintaining the confidentiality of your login information and for activity carried out through your account.
You agree to provide information that is accurate and reasonably up to date.
Account functionality may be updated from time to time, including the availability of email/password login, mobile OTP login, Google login, or other authentication methods.
6. PRODUCTS
Sisterhoods offers fashion jewellery and accessories, including earrings, necklaces, rings, bracelets, bangles, hair clips, claw clips, hair bands, scrunchies, and other related accessories.
Products may be sourced from Indian wholesalers, manufacturers, suppliers, and other legitimate sourcing channels.
Some products may be sold under Sisterhoods, while others may be sourced from or associated with third-party brands or suppliers.
7. PRODUCT AVAILABILITY
Products are offered subject to availability.
Certain products or collections may be available only in limited quantities and may be updated, replaced, or discontinued from time to time.
If a product becomes unavailable before an order can be completed or fulfilled, Sisterhoods will communicate the applicable resolution where reasonably possible.
8. PRODUCT INFORMATION
We make reasonable efforts to provide useful and accurate information about our products, including names, descriptions, pricing, materials, images, and other relevant details.
Product information may be updated from time to time to reflect changes, corrections, availability, or improvements.
Where product-specific information is provided on the product page, that information should be read together with these Terms.
9. PRODUCT IMAGES & VISUAL PRESENTATION
Product images are provided to help customers understand the appearance and presentation of products.
Images may include photographs of actual products, edited photographs, AI-assisted or AI-generated visual presentations, or representative imagery.
Where AI-assisted or edited images are used, Sisterhoods may identify them through appropriate Sisterhoods branding or watermarking.
Actual product appearance may vary slightly due to lighting, photography conditions, device displays, screen settings, manufacturing variations, material characteristics, or other natural differences.
10. PRODUCT CHARACTERISTICS & DESCRIPTIONS
Product characteristics, materials, finishes, colours, dimensions, and other attributes may vary from one product to another and are described where applicable on the relevant product page.
Terms such as “Premium” or “Trustworthy” may be used as general marketing descriptions and should not, unless expressly stated on the relevant product page, be understood as a specific guarantee of grade, durability, lifespan, colour retention, anti-tarnish performance, or other particular performance characteristic.
Unless specifically stated, Sisterhoods does not provide a specific lifespan or performance guarantee for products.
11. PRICING
Prices displayed on the Website are intended to be inclusive of applicable GST unless otherwise stated.
Prices, offers, and product availability may change from time to time.
We make reasonable efforts to maintain accurate pricing information. If an error is identified, Sisterhoods may review and correct the applicable information.
Any applicable pricing resolution will be handled in accordance with applicable law and the circumstances of the order.
12. OFFERS & PROMOTIONS
Sisterhoods may provide promotional offers from time to time, including bundle offers, free-shipping offers, coupon codes, percentage discounts, fixed-amount discounts, promotional gifts or free products, sale offers, and other promotional benefits.
Each promotion may have specific eligibility requirements, validity periods, minimum order values, product restrictions, or other conditions communicated with the promotion.
Promotional benefits cannot be combined unless expressly permitted.
Sisterhoods may update or discontinue promotions in accordance with their stated terms.
13. ORDER QUANTITY LIMITATIONS
Certain products or promotions may have reasonable quantity limitations.
Where applicable, such limitations may be communicated on the product page, promotional material, or during checkout.
This helps ensure availability and fair access to promotional products.
14. ORDER PLACEMENT
You may place an order through the Website by following the available checkout process.
An order becomes eligible for processing after successful payment and the necessary order information has been received.
By placing an order, you confirm that the information provided by you is accurate and sufficient for processing and delivery.
15. PAYMENT OPTIONS
Sisterhoods may provide payment options including UPI, credit cards, debit cards, net banking, wallets, BNPL options, EMI options, and other payment methods made available at checkout.
Payment options may vary depending on availability, eligibility, transaction value, payment provider, or other applicable conditions.
Cash on Delivery (COD) is currently unavailable.
Payment providers currently applicable to Sisterhoods may include PayU and Razorpay, and additional payment or accelerated-checkout services may be introduced from time to time.
16. PAYMENT PROCESSING
Payments are processed through applicable payment service providers.
Sisterhoods does not directly store sensitive payment credentials such as complete card numbers, CVV information, UPI PINs, or net-banking passwords.
Payment information is handled by the applicable payment provider in accordance with its own processes and policies.
An order is treated as successfully paid when the applicable payment process has been successfully completed and the payment is received or settled to the account of Hapie International, subject to applicable payment-provider processes.
17. DUPLICATE PAYMENTS
If the same order is unintentionally paid more than once, the additional payment may be identified and processed for refund through the applicable payment method or payment provider.
Processing time may depend on the payment provider or banking system.
18. ORDER PROCESSING
Orders are normally accepted for processing after successful payment.
Sisterhoods may review order information where reasonably necessary for payment, delivery, availability, technical, security, or order-processing purposes.
Where an order cannot reasonably be processed or fulfilled, Sisterhoods will communicate the applicable resolution where possible.
19. ORDER CANCELLATION & RESOLUTION
In certain circumstances, an order may require additional verification or may not be able to proceed.
This may include circumstances such as product unavailability, inventory or stock discrepancies, pricing or technical errors, payment-related issues, information required to process or deliver the order, delivery-service limitations, order information requiring clarification, reasonable concerns regarding transaction integrity, or other circumstances affecting successful order fulfilment.
Where an eligible paid order cannot be fulfilled, Sisterhoods will provide the applicable resolution, including refund where appropriate.
20. CUSTOMER CANCELLATION
Orders cannot normally be cancelled by the customer after the order has been placed.
If an exceptional cancellation or resolution is available in a particular circumstance, the applicable payment or processing charges may be deducted where permitted by applicable law and the circumstances of the transaction.
21. SHIPPING
Sisterhoods delivers across India, including serviceable locations in different States and Union Territories.
Sisterhoods may select an appropriate delivery carrier or postal/courier service based on service availability and delivery requirements.
Free shipping is available on orders above ₹649, subject to the applicable shipping conditions displayed on the Website.
Orders below the applicable free-shipping threshold may be subject to shipping charges displayed during checkout.
22. DISPATCH & DELIVERY
Orders are normally dispatched within 1–2 business days after successful payment and order processing.
Delivery is normally expected within 2–5 business days after dispatch.
These timeframes are general estimates and may vary depending on destination, carrier operations, service availability, weather, public holidays, operational conditions, or other circumstances affecting transportation.
23. DELIVERY SUPPORT
Sisterhoods aims to assist customers with delivery-related questions and tracking information.
Where a delivery concern arises, customers may contact Sisterhoods and our support team may coordinate with the applicable delivery partner.
Actual movement and delivery of a shipment are carried out through the applicable carrier or postal service.
24. DELIVERY ADDRESS
Customers are responsible for providing complete and accurate delivery information, including the recipient name, address, PIN code, mobile number, and other information reasonably required for delivery.
Where a shipment is returned because of an incorrect or incomplete address, refusal to accept delivery, recipient unavailability, or similar customer-related circumstances, reshipment may be arranged subject to applicable additional shipping charges.
25. PRODUCT RESOLUTION POLICY
Sisterhoods follows a non-returnable product policy for its fashion jewellery and accessories.
If you experience an issue with an order or product, you should contact Sisterhoods within 3 days from the date of delivery.
Concerns may include, where applicable, an incorrect product received, product damage, product defect, a product differing materially from the relevant Website presentation, or other genuine product or order-related concerns.
Each concern may be reviewed based on the available information and evidence.
Depending on the circumstances, Sisterhoods may provide an appropriate resolution, which may include a refund or discount coupon where considered applicable.
Nothing in this policy is intended to limit any rights or remedies that cannot lawfully be excluded under applicable law.
26. ORDER ISSUE & UNBOXING EVIDENCE
For product or order-related concerns, Sisterhoods requires a continuous 360-degree unboxing video as supporting evidence.
The video should begin before the package is opened, clearly show the package from all relevant sides, show the shipping label and package condition, continue through the opening process, clearly show the product and any issue identified, and remain continuous and without cuts, edits, or interruptions.
Customers should retain the original packaging, product, labels, and other relevant materials until the concern has been reviewed and resolved.
The availability and quality of evidence may be considered when reviewing an issue.
27. PRODUCT-RELATED CONCERNS
Where a product concern is reported, Sisterhoods may request relevant information, photographs, videos, order details, packaging information, or other reasonable evidence to understand the matter.
The resolution will depend on the circumstances of the individual case and the information available.
28. CUSTOMER REVIEWS & SUBMITTED CONTENT
Customers may submit reviews, feedback, photographs, videos, comments, or other content where the Website permits such submissions.
Sisterhoods may moderate submitted content to maintain a useful, respectful, and appropriate customer environment.
Content may be moderated or removed where it is reasonably considered to be fake or misleading, spam, offensive, unlawful, unrelated to the Website or product, containing private or sensitive information, promoting unrelated third-party products or services, or otherwise inappropriate for publication.
Where a customer provides content for publication or grants permission for its use, the customer provides Sisterhoods with a non-exclusive, worldwide, royalty-free permission to display, reproduce, and adapt the content where reasonably necessary for presentation, customer experience, Website operation, communications, or promotional activities, subject to applicable law and any specific permission or limitation communicated at the time of submission.
Customers remain responsible for ensuring that submitted content does not infringe the rights of others.
29. INTELLECTUAL PROPERTY
The Sisterhoods brand identity and Website materials may include the Sisterhoods name and branding, logos and trademarks, product photographs, AI-assisted or AI-generated images, edited images, Website design and layout, product descriptions, graphics, banners, videos, written content, and other Website materials.
Unless otherwise stated or legally permitted, these materials belong to or are used by Sisterhoods/Hapie International under applicable rights and may not be reproduced, copied, modified, distributed, commercially used, or republished without appropriate authorisation.
30. PERSONAL USE OF WEBSITE CONTENT
Website content is provided primarily for personal, non-commercial shopping and informational use.
You may not reproduce, systematically copy, scrape, republish, distribute, modify, sell, or commercially exploit substantial portions of the Website or its content without prior written permission.
31. THIRD-PARTY BRANDS & PRODUCTS
Certain products offered through Sisterhoods may originate from third-party brands, suppliers, wholesalers, or manufacturers.
Product-specific brand, material, appearance, and other characteristics may vary according to the applicable product and source.
Sisterhoods does not represent itself as the manufacturer or authorised distributor of a third-party product unless expressly stated.
32. WEBSITE INFORMATION & UPDATES
We make reasonable efforts to keep Website information useful and current.
However, errors, omissions, typographical mistakes, technical issues, or outdated information may occasionally occur.
Sisterhoods may correct or update Website information, including product descriptions, prices, availability, and other content, when appropriate.
33. COOKIES & SIMILAR TECHNOLOGIES
Sisterhoods may use cookies, pixels, tags, scripts, and similar technologies to support Website functionality, understand Website usage, improve customer experience, measure performance, and support advertising or other legitimate business purposes.
Further information about these technologies and their use is provided in the Sisterhoods Privacy Policy and any applicable cookie disclosures.
34. ANALYTICS & DIGITAL SERVICES
Sisterhoods may use analytics, measurement, advertising, performance, and other digital technologies to understand Website activity, improve the customer experience, measure performance, support advertising, and maintain Website functionality.
Further information about applicable technologies and their use is provided in the Sisterhoods Privacy Policy.
35. RESPONSIBLE USE OF CUSTOMER INFORMATION
Sisterhoods respects customer privacy and uses customer information for legitimate business purposes, including order processing, account services, customer support, delivery, payment processing, Website operations, security, analytics, communications, and marketing where applicable.
Sisterhoods does not sell customers' personal information.
Customer information may be shared with service providers where reasonably necessary to provide requested services, process transactions, deliver orders, maintain Website functionality, provide customer support, comply with law, or perform other legitimate business operations.
Sisterhoods aims to handle customer information responsibly and in accordance with its Privacy Policy and applicable law.
36. PAYMENT & DELIVERY SERVICE PROVIDERS
Sisterhoods may work with third-party service providers to provide payment processing, delivery, tracking, communications, checkout, analytics, and other Website-related services.
Such providers may process relevant information to perform the services requested or required for the transaction.
Examples may include applicable payment gateways, courier or postal partners, checkout providers, analytics providers, communication providers, and other service providers.
37. LEGAL DISCLOSURES
Sisterhoods may disclose information where reasonably necessary to comply with applicable law, legal processes, court orders, governmental requirements, regulatory requirements, or lawful requests from competent authorities.
Such disclosures will be handled in accordance with applicable law.
38. INFORMATION SECURITY
Sisterhoods takes reasonable measures to protect information against unauthorised access, misuse, alteration, or disclosure.
However, no Internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their account credentials and personal information.
39. ELECTRONIC COMMUNICATIONS
By using the Website, creating an account, placing an order, or contacting Sisterhoods, you agree that Sisterhoods may communicate with you electronically where reasonably necessary.
Communications may include account or login-related communications, OTP or authentication messages, order confirmations, payment-related updates, dispatch notifications, delivery updates, customer-support communications, abandoned-cart communications, promotional or marketing communications where applicable, and other service-related communications.
Communication preferences and applicable consent or opt-out mechanisms may vary according to the type of communication and applicable law.
40. ACCEPTABLE USE
You agree to use the Website lawfully and responsibly.
You must not use the Website or its services for fraudulent transactions, unauthorised access, hacking or attempted system compromise, scraping or unauthorised copying, malicious code or harmful activity, unlawful activities, coupon or promotional abuse, creating misleading or fraudulent accounts, placing misleading or unauthorised orders, interfering with Website operation or security, or infringing intellectual-property or other legal rights.
41. ORDER VERIFICATION
Where reasonably necessary, Sisterhoods may review or verify order or payment information to support transaction integrity, payment processing, delivery, Website security, or order fulfilment.
This may include requesting reasonable additional information or temporarily holding an order while information is reviewed.
Where an order cannot reasonably proceed following such review, Sisterhoods may take an appropriate resolution, including cancellation or refund where applicable.
42. PROMOTIONAL BENEFIT REVIEW
Promotional benefits are intended for genuine customer purchases and may be subject to the applicable promotional conditions.
Where there is a reasonable indication that a promotional benefit has been obtained through duplicate accounts, repeated misuse, technical manipulation, coupon misuse, or other activity inconsistent with the promotion's intended use, Sisterhoods may review the benefit and take an appropriate resolution in accordance with the applicable promotion and law.
43. THIRD-PARTY SERVICES & EXTERNAL LINKS
The Website may contain links to or integrations with third-party websites, applications, payment services, social platforms, delivery services, or other external services.
Third-party services operate independently and may have their own terms, privacy policies, and practices.
Sisterhoods is not responsible for the independent operation, availability, content, or policies of third-party services.
44. HYPERLINKING TO SISTERHOODS
Third parties may link to the Sisterhoods Website where such linking is lawful and does not create a misleading impression of sponsorship, endorsement, partnership, authorisation, or affiliation.
Sisterhoods brand assets, logos, or other intellectual property must not be used in a manner that falsely suggests an association or authorisation.
Sisterhoods may request modification or removal of a link where it reasonably considers the link to be misleading, inappropriate, unlawful, or inconsistent with the Sisterhoods brand or Website.
45. WEBSITE EMBEDDING & IFRAMES
The Website or portions of the Website should not be embedded, framed, reproduced, or presented within another website or digital service in a manner that materially alters, misrepresents, reproduces, or interferes with the Website's appearance, identity, content, or functionality without prior written authorisation from Sisterhoods.
46. WEBSITE AVAILABILITY
Sisterhoods aims to keep the Website available and functional.
However, Website availability may occasionally be affected by maintenance, upgrades, technical issues, security measures, service-provider issues, network conditions, or circumstances outside Sisterhoods' reasonable control.
Sisterhoods may temporarily modify, suspend, or restrict portions of the Website where reasonably necessary for maintenance, security, improvement, or operational purposes.
47. ACCOUNT & SERVICE ACCESS
Sisterhoods may temporarily restrict, suspend, modify, or discontinue account or Website access where reasonably necessary to protect Website security, maintain service integrity, address operational requirements, comply with applicable law, or respond to activity that is inconsistent with these Terms.
Where appropriate, Sisterhoods may take reasonable steps to restore access once the relevant matter has been addressed.
Rights and obligations that by their nature should continue after account closure or discontinuation of Website use will continue to apply.
48. NO GENERAL PRODUCT WARRANTY
Unless a specific warranty or guarantee is expressly stated on the applicable product page, Sisterhoods does not provide a general warranty concerning product lifespan, durability, colour retention, anti-tarnish performance, or other specific performance characteristics.
Product information and characteristics should be considered according to the information provided for the particular product.
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
49. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Sisterhoods/Hapie International will not be responsible for indirect, incidental, special, consequential, or similar losses arising from the use of the Website or products, except where such limitation is not permitted by law.
This may include circumstances involving Website interruptions, third-party services, delivery delays, technical issues, or other matters outside Sisterhoods' reasonable control.
Nothing in these Terms limits liability or customer rights where such limitation is prohibited by applicable law.
50. CUSTOMER RESPONSIBILITY
You are responsible for providing accurate account and order information, maintaining the security of your account credentials, providing a complete delivery address, reviewing product and order information before purchase, using promotional offers in accordance with their conditions, using the Website lawfully, providing accurate information when communicating with Sisterhoods, and retaining relevant order and delivery information where appropriate.
51. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, costs, or reasonable expenses arising from your material breach of these Terms, unlawful use of the Website, infringement of third-party rights, or misuse of Sisterhoods services.
This provision does not apply to the extent that the relevant matter results from Sisterhoods' own unlawful conduct or liability that cannot legally be transferred to you.
52. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent permitted by applicable law, and the remaining provisions will continue to remain effective.
53. WAIVER
If Sisterhoods does not immediately exercise or enforce a right or provision under these Terms, this does not constitute a waiver of that right or provision.
Any waiver will apply only to the specific circumstance for which it is expressly given.
54. GOVERNING LAW & JURISDICTION
These Terms are governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer rights and other mandatory legal provisions, courts having appropriate jurisdiction in Coimbatore, Tamil Nadu shall have jurisdiction over matters arising in connection with these Terms or the use of the Website.
Nothing in this section is intended to restrict any jurisdiction or remedy that cannot lawfully be excluded.
55. GRIEVANCE & CUSTOMER SUPPORT
Sisterhoods is committed to assisting customers with questions, orders, product concerns, and other Website-related matters.
For support or grievances, you may contact:
Sisterhoods / Hapie International
Email: care@sisterhoods.in
Phone / WhatsApp: +91 9342854814
Address: 143/5 Pattanam Itteri Road, Near Trichy Road, Ondipudur, Coimbatore, Tamil Nadu – 641016, India
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Customers may also use the contact form available on the Website.
56. ELECTRONIC RECORDS
Electronic records, including order confirmations, payment records, invoices, communications, account records, and Website records, may be maintained electronically and may be used as records of transactions and communications, subject to applicable law.
57. CHANGES TO THESE TERMS
Sisterhoods may update these Terms from time to time to reflect changes to the Website, products, services, business operations, legal requirements, or other relevant circumstances.
The updated Terms will become effective when published on the Website unless a different effective date is stated.
You are encouraged to review the Terms periodically.
Your continued use of the Website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.
58. ENTIRE AGREEMENT
These Terms, together with the applicable Privacy Policy, Shipping Policy, Product Resolution/Refund Policy, and other policies or conditions expressly displayed on the Sisterhoods Website, constitute the agreement governing your use of the Website and your purchases from Sisterhoods, subject to applicable law.
These Terms supersede prior versions of the Terms relating to the same subject matter.
If there is a conflict between these Terms and a specific mandatory legal requirement, the applicable legal requirement will prevail.
59. CONTACT US
If you have questions about these Terms of Service, please contact us:
Sisterhoods
Operated by: Hapie International
Email: care@sisterhoods.in
Phone / WhatsApp: +91 9342854814
Address: 143/5 Pattanam Itteri Road, Near Trichy Road, Ondipudur, Coimbatore, Tamil Nadu – 641016, India
Website: sisterhoods.in
We value the trust placed in Sisterhoods and aim to provide a clear, reliable, and customer-focused shopping experience.